14 Key factors in Exceeding Customers Expectations

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Employment in Philippine BPO sector hits 1-M

Employment in the information technology-business process management (IT-BPM) industry has already hit the one million mark, or 1 percent of the population, as more and more foreign firms outsource work in the Philippines.
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More Small Businesses are Outsourcing

More small businesses are outsourcing tasks these days because technology has advanced to the point of professionals being able to work from anywhere in the world, coupled with the availability and accessibility of extremely qualified professionals and Outsourcing Companies.

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BPO firms from Australia, NZ eye setting up in RP

More business process outsourcing (BPO) firms are eyeing to set up their facilities in the Philippines, Contact Center Association of the Philippines (CCAP) board of director Jojo Uligan said at the sidelines of International Contact Center Conference and Expo (ICCCE) in Pasay City, Philippines.
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Philippine Call Centers Overtake India

For the past decade, Americans dialing customer service have stood a strong chance of being connected to someone in India. Now they're more likely to end up phoning the Philippines.
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