More business process outsourcing (BPO) firms are eyeing to set up their facilities in the Philippines, Contact Center Association of the Philippines (CCAP) board of director Jojo Uligan said at the sidelines of International Contact Center Conference and Expo (ICCCE) in Pasay City, Philippines.
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Sunday, February 22, 2015
Philippine Call Centers Overtake India
For the past decade, Americans dialing customer service have stood a strong chance of being connected to someone in India. Now they're more likely to end up phoning the Philippines.
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