If a company does not have substantial experience in building out their own facilities it actually makes more sense for them to lease seats from a call center leasing provider such as Axceleris Solutions and to run their own show for a while. Call center seat leasing also makes good economic sense for companies that want to maximize efficiency in specialized markets or products and/or are very sensitive about customer experience and service quality.
Many companies who choose the ‘lease-seat’ option for getting established in the Philippines do so because they feel they understand their products, services and customers better than any third party service provider could. Today six out of 10 call center startups in the Philippines opt to start out by leasing s few seats in an existing call center. The key advantage here is that the company can start operating right away with no upfront investment. Another key peace-of-mind factor in this scenario is that they know there will be no technical problems since other clients are obviously running their campaigns out of the same facility and are utilizing the same IT & telco infrastructure.
Companies that intend to start a contact center operation in the Philippines now have the option to lease fully operational seats which provides them with the following advantages:
- No upfront investment capital needed
- Ability to start operation almost immediately
- Ability to scale operation at virtually anytime
- Competitive seat leasing rates to meet the budget of SMEs
info@dcioutsourcing.com
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