More small businesses
are outsourcing tasks these days because technology has advanced to the point
of professionals being able to work from anywhere in the world, coupled with
the availability and accessibility of extremely qualified professionals and
Outsourcing Companies.
Outsourcing Companies
come on board as subcontractors and save the small business owner the burden of
paying overhead associated with payroll taxes and expenses such as health
insurance and worker's compensation, as well as the space constrictions that
growing a company in-house can present.
Taking the first steps
toward outsourcing can be time-consuming, but figuring out how to build your
business with help from outside professionals can offer increased efficiencies
and economies of scale. Progressive entrepreneurs realize the unstoppable power
of outsourcing to handle aspects of their business that are essential but
simply don't make sense for them to deal with personally
Small business,
augmented by a global pool of human capital, can compete directly with the
biggest players in their space, and win.
When to Outsource
For every company, the right time to outsource is different. Some businesses have in-house staff to handle daily activities, but may need outside help to undertake new projects that don't warrant another full-time employee. When you and your current employees are unable to manage the day-to-day business of your company and build the business satisfactorily, it may be time to consider outsourcing.
What to Outsource
Before choosing which
tasks you can farm out, take a hard look at your business and determine your
strengths and values. "Small businesses must identify their core
competencies and capabilities and focus their own R&D, talent management
and resources on being the best in their industry at these," says Marc
Resnick, Ph.D., a small business consultant and director of the Institute for
Technology Innovation at Florida International University.
A small business that
focuses on product design should not outsource anything related to developing
its internal design talent or their design activities. But they should
investigate all opportunities for outsourcing
Before handing over the
reins, be sure you're working with the right partner. While technology makes it
much easier than it once was to find capable, reliable outsource providers, the
selection process is still vitally important. Online networks like LinkedIn and
Twitter make it easy to expand your personal networks and to ask for
recommendations.
Identify exactly what
performance metrics are important for each task you want to outsource. Some
outsourcing providers focus on speed at the expense of quality or vice versa.
This is fine as long as there is a good match between what the small business
wants and what the provider specializes in. But many small businesses don't
realize that there are large differences among outsourcing providers and select
the wrong ones. An open and clear conversation with potential contractors
regarding these key performance metrics is essential.
Communicate your
expectations and the steps included in the job clearly; never assume that
contractors are thinking what you're thinking.
It is very important
that the requirements and expectations are laid out in the beginning, and that
nothing is left to assumption."
Your final
responsibility as a successful outsourcer is to step back, relinquish control,
and allow your new team members to do the job you've hired them to do. You need
some measure of trust If you are going to micromanage all of your outsourcing.
Realize that removing
yourself from low-level operations is the smartest investment you can make in
the long-term success of your business."
While outsourcing can yield great advantages for a small company, it's not without challenges. If you choose to work with offshore providers, language barriers and time zones can be difficult to deal with.
However, focusing on
making your own communications clear can help overcome confusion for those who
are not native English speakers. And time zones create more opportunity than
inconvenience, as you can extend your productive hours by handing tasks over to
someone during their workday. Assign a task at night, and awake to find it
complete and waiting for you.
No comments:
Post a Comment